Overview

Alchemy Techsol respects your privacy and is committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, and safeguard your data across our global operations.

This policy applies to all users, clients, and visitors who interact with our services, platforms, and websites. By using our services, you agree to the practices described in this document.

Information We Collect

We may collect the following types of information:

How We Use Your Information

We use the information we collect for the following purposes:

Cookies & Tracking

We use cookies and similar tracking technologies to improve your experience and analyse site usage.

Data Security

We implement enterprise-grade security measures to protect your data at every layer.

• End-to-End Encryption — All data in transit and at rest is encrypted using AES-256.
• Access Control — Role-based access policies limit data visibility to authorised personnel only.
• Secure Cloud Infrastructure — Hosted on ISO 27001-certified cloud providers.
• 24/7 Monitoring — Continuous threat detection and incident response systems are active.
• Regular Audits — Periodic third-party security audits and penetration testing conducted.

Third-Party Services

We may share your information with trusted third-party service providers. All partners are bound by strict data processing agreements.

• Payment Processors — Secure transaction handling via certified payment gateways.
• Analytics Providers — Aggregated, anonymised usage data shared for performance insights.
• Cloud Hosting — Infrastructure partners with equivalent data protection standards.
• Communication Tools — CRM and email platforms used for client communications.
• We do not sell your personal data to any third party for advertising purposes.

International Transfers

Alchemy Techsol operates globally. Your data may be transferred to and processed in countries outside your jurisdiction.

• All cross-border transfers comply with applicable data protection laws including GDPR and CCPA.
• Standard Contractual Clauses (SCCs) are in place for EU data transfers.
• We ensure equivalent levels of data protection regardless of where data is processed.
• You may contact our Privacy Team to request details of safeguards applied to your transfers.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described in this policy, or as required by law.

• Account Data — Retained for the duration of your account and up to 3 years after closure.
• Transaction Records — Kept for 7 years to meet financial and legal obligations.
• Usage & Analytics Data — Anonymised and retained for up to 24 months.
• Communication Records — Stored for 2 years from the last interaction.
• Once retention periods expire, data is securely deleted or anonymised.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

• The "Last Updated" date at the top of this page will reflect any changes made.
• For material changes, we will notify you via email or a prominent notice on our website.
• Continued use of our services after updates constitutes acceptance of the revised policy.
• We encourage you to review this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our Privacy Team.

• Email: privacy@alchemytechsol.com
• Phone: +1 800 123 4567
• Response Time: We aim to respond to all privacy-related requests within 72 hours.
• Postal Address: Alchemy Techsol Pvt. Ltd., Global HQ, Technology Park, Suite 400.