Strengthening Private Banking Operations with Reliable AMS

AMS helped a private bank stabilize applications, improve uptime, and ensure secure compliance.

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Client Overview

A private bank used AMS to manage critical applications, maintain uptime, support transitions, and strengthen compliance across systems.

Industry

Private Banking Sector

Duration:

[60 Months]

Services Provided:

Application management, monitoring, ODC, and compliance services

The Challenge

The bank managed 63 mission-critical applications across Core Banking, Digital, Cards, Payments, and Enterprise systems. It needed zero-disruption transition, 24×7 support, 99.99% uptime, skilled L1-L3 teams, monitoring, and RBI-compliant security for continuous operations delivery.

The Solution

Alchemy provided L1-L3 AMS across 63 banking applications, covering Finacle, UPI, IMPS, Cards, AML, Digital Banking, CRM, and BBPS.
Daily health checks, EOD activities, incident management, RCA, and OEM coordination improved stability.

Dynatrace enabled proactive monitoring and preventive fixes.
A 3-month transition, secure Mumbai ODC, SLA framework, penetration testing, and RBI-aligned reporting ensured uninterrupted, compliant operations across Production, Pre-Prod, and Dev environments with rotational staffing coverage.

Key Performance Growth

Key performance growth

Availability

Application availability across critical banking systems

Incident Response

<0 min

Sev-1 response time with automated monitoring

🔍

Automated monitoring — proactive detection reducing manual intervention and downtime

📋

Audit readiness — ISO-certified ODC controls strengthening compliance posture

⚙️

Resource optimization — improved utilization and reduced support effort across teams

🔄

Zero-disruption transition — seamless vendor handover with uninterrupted operations

🌐 Operations 24 × 7

Uninterrupted banking operations post vendor transition

🛡️ Compliance ISO ODC

Certified controls ensuring audit-ready operational standards

📉 Downtime Minimized

Lowered downtime through automated alerting and rapid response

Key Features

24x7 Monitoring & Incident Response

View 24x7 Monitoring &
Incident Response

Dynatrace · Sev-1 <10min · L1–L3 AMS

24x7 Monitoring & Incident Response

Alchemy Private Banking AMS

Always On.
Never Down.

Dynatrace · Sev-1 Under 10 Min · L1–L3 Round-the-Clock

Proactive Monitoring Hub

One center.
Zero blind spots.

DynatraceAPM · Infra Monitor

Finacle CoreCBS · Daily Health

UPI / IMPSPayments · RTGS

Cards / Base24Credit · Debit

Mobile BankingDigital Channels

AML / Clari5Risk · Compliance

NOC
OPS

24x7 L1–L3 AMS

● LIVE INCIDENT FEED

DYNATRACE ALERT

Sev-1: Finacle resp >2s — auto-escalating to L2

Acknowledged · OEM loop initiated · RCA started

NOC L2 ENGINEER

DB pool patched · Performance normalized

Resolved in 8 min ✓ · SLA met · PostMortem queued

SEV-1

Auto Escalation

Response <10 min · OEM loop

RCA

Root Cause Analysis

PostMortem · Preventive fix

RESOLVED

Incident Closed

99.99% uptime maintained

PROACTIVE

Preventive Alerts

Dynatrace threshold rules

EOD

Daily Health Checks

EOD batch · Job monitoring

Monitoring Stack

Dynatrace APM, ServiceNow ticketing, automated threshold alerts across 63 applications

Incident Management

L1–L3 rotational staffing, Sev-1 response under 10 min, OEM coordination loops

Outcome Delivery

99.99% uptime achieved, reduced Sev-1 frequency, RCA-driven preventive fixes

Alert Signal

Sev-1 Incident

Resolved / SLA Met

Proactive Flow

Live Banking Operations Dashboard LIVE --:--:-- UTC

99.99%

App Availability

<10m

Sev-1 Response

Apps Monitored

24×7

L1–L3 Coverage

Application stack health ↻ Updating live

Core CBS

99%

Payments

100%

Digital

98%

AML/Risk

99%

100%

SLA Adherence
● 63/63 reporting

Incident Log ● LIVE

✓ CLOSED Finacle resp normalized · 8 min · SLA met

⚡ RCA DB pool patched · PostMortem queued

↑ PROACT Threshold breached · L2 escalated

SEV-1 UPI latency spike · OEM loop active

✓ CLOSED Cards/Base24 health restored

INFO EOD batch complete · All 63 jobs OK

✓ CLOSED Finacle resp normalized · 8 min · SLA met

⚡ RCA DB pool patched · PostMortem queued

↑ PROACT Threshold breached · L2 escalated

SEV-1 UPI latency spike · OEM loop active

✓ CLOSED Cards/Base24 health restored

INFO EOD batch complete · All 63 jobs OK

Alchemy · Private Banking AMS

Proactive ops.
Zero compromise.

Dynatrace-powered 24×7 monitoring across 63 critical banking applications — detecting, escalating, and resolving Sev-1 incidents in under 10 minutes with specialist L1–L3 teams.

63-App AMS Coverage

View 63-App AMS
Coverage

Finacle · UPI · Cards · AML · Digital

63-App AMS Coverage

Alchemy Private Banking AMS

63 Apps.
One Team. Zero Gaps.

Finacle · UPI · Cards · AML · Digital · Enterprise

Mission-Critical Apps

Full Stack Coverage

One team.
Every layer.
Always live.

✓L1–L3 specialist staffing

✓Daily EOD & health checks

✓OEM vendor coordination

✓Prod · Pre-Prod · Dev envs

Core BankingFinacle · CBS

Digital BankingMobile · Internet · vKYC

CardsBase24 · Credit · Debit

PaymentsUPI · IMPS · NEFT · NACH

EnterpriseCRM · ESB · iWorks

AML / RiskClari5 · CKYC · RSA

APPS

AMS Central Hub

L1 Support

100%

L2 Support

100%

L3 Escalation

85%

OEM Coverage

92%

L1 Triage 24x7

Alert triage · Basic resolution · Escalation

L2 Engineering EXPERT

Config · Patch · RCA analysis

EOD Activities DAILY

Batch · Reconciliation · Reports

OEM Coordination VENDOR

Infosys · NPCI · Mastercard

Health Checks AUTO

Prod · Pre-Prod · Dev envs

Application Scope

63 apps across CBS, Digital, Cards, Payments, Enterprise — all 3 environments covered

Support Tiers

L1–L3 specialist teams with rotational staffing, OEM coordination, and escalation paths

Operations Stack

Dynatrace, ServiceNow, Ansible automation covering EOD, batch, and health check routines

Core Banking

Digital / AI

Payments

Cards

OEM / Vendor Flow

AMS Operations at a Glance LIVE --:--:-- UTC

Apps Covered

L1–L3

Tier Depth

Environments

60mo

Engagement

Support tier coverage per stack ↻ Updating live

Core CBS

100%

Payments

100%

Digital

96%

AML/Risk

92%

OEM Coverage
● 63 apps tracked

Ops Log ● LIVE

✓ HEALTHY Finacle CBS · All 18 modules up

⚡ PATCHED Digital Banking · v2.4.1 deployed OK

↑ RESTORED UPI gateway · Latency normalized

INFO EOD batch complete · 63/63 jobs passed

✓ HEALTHY Cards/Base24 · Auth rate 99.9%

● MONITOR AML/Clari5 · Rule update applied

✓ HEALTHY Finacle CBS · All 18 modules up

⚡ PATCHED Digital Banking · v2.4.1 deployed OK

↑ RESTORED UPI gateway · Latency normalized

INFO EOD batch complete · 63/63 jobs passed

✓ HEALTHY Cards/Base24 · Auth rate 99.9%

● MONITOR AML/Clari5 · Rule update applied

Alchemy · Private Banking AMS

Complete coverage.
Continuous operations.

63 mission-critical banking applications managed end-to-end — Core Banking, Digital, Cards, Payments, Enterprise, and AML — with L1–L3 specialist support running round the clock.

Compliance & Audit Readiness

View Compliance &
Audit Readiness

RBI · ISO 27001 · ODC · Pen Testing

Zero-Disruption Transition & SLA

Zero-Disruption
Transition & SLA

3-Month Cutover · 99.99% Uptime · SLA Framework

Zero-Disruption Transition & SLA

Alchemy Private Banking AMS

Switched on.
Never switched off.

3-Month Zero-Disruption Cutover · 99.99% Uptime · 60-Month SLA

Seamless Vendor Handover

Switched over.
Never switched off.

3-Month Transition

Vendor AssessmentWk 1–2 · Discovery

App Discovery63 apps catalogued

Team OnboardingL1–L3 staffing built

Knowledge TransferRunbooks · Playbooks

Parallel RunWk 7–10 · Shadow ops

Go-LiveWk 12 · Full cutover

Uptime & SLA Performance

Application availability across 63 banking systems post-transition

Transition ramp-up (M1 → Go-Live)

Steady state · 99.99% uptime

Sev-1 detected & resolved <10 min

99.99%

Availability

<10m

Sev-1 Response

3mo

Transition

STABLE

Zero Disruption

Seamless vendor cutover · No downtime

ACHIEVED

99.99% Uptime

Maintained across all 63 systems

SLA MET

SLA Framework

Defined KPIs · Governance reports

ODC LIVE

Mumbai Secure ODC

ISO 27001 · 24x7 ops center

ACTIVE

60-Month Engagement

Ongoing AMS · Continuous ops

Transition Methodology

3-month structured cutover: discovery → onboarding → parallel run → go-live with zero disruption

SLA Achievement

99.99% availability, Sev-1 under 10 min, automated monitoring reducing manual intervention

Governance & ODC

ISO 27001 certified Mumbai ODC, rotational staffing, SLA framework and RBI compliance reporting

Transition Phase

Steady State

Incident Resolved

Go-Live Cutover

3-Month Transition Playbook

Discovery & Vendor Assessment

Wk 1–2 · All 63 apps catalogued · Runbooks captured

Team Onboarding & ODC Setup

Wk 3–5 · L1–L3 staffed · Mumbai ODC activated

Knowledge Transfer

Wk 5–8 · Shadow ops · Playbooks validated

Parallel Run

Wk 8–11 · Dual team oversight · Zero gaps

✓

Full Go-Live

Wk 12 · Complete handover · SLA framework active

Outcome Metrics

99.99%

App Availability Post Go-Live

<10 min

Sev-1 Incident Response

Business Disruptions During Cutover

Alchemy · Private Banking AMS

Handed over.
Never handed back.

A structured 3-month transition delivered complete vendor handover without a single disruption — unlocking 99.99% uptime, Sev-1 response under 10 minutes, and 60 months of uninterrupted banking operations.

Client Testimonial